Terms of Service
Our vegetable, meat and fruit CSA subscriptions as well as orders placed in our online farm store are legally binding contracts. You are responsible for picking up your CSA shares and / or store orders. If you fail to pick-up your CSA or order, you are still obligated to pay for the items you ordered.
Our goal is to provide the highest quality products from produce to freezer to grocery shelf items. We require our growers and producers to deliver market-grade products. Should there be an issue of quality or damage with any of our products, we will resolve the issue in a timely manner.
Packed Store Orders:
We will inspect and pack all orders prior to distribution. In the event that product gets damaged during packing, we will provide a store credit to the customer, provided that the damaged goods are returned. If we have forgotten an item on your order, please contact us at firstname.lastname@example.org within 48 hours for a store credit/refund.
We pack your orders on the morning after your order window has closed. Our store office is open Monday-Thursday from 9am-5pm. We are closed Friday-Sunday. Emails and phone calls received when we are closed will not be addressed until the next business day.
Packed Meat and Vegetable CSA subscriptions:
We pack and inspect all boxes for optimal quality prior to delivery. If you are not satisfied with the quality of your share, please contact: email@example.com within 24 hours of receiving your box. Please follow our guidelines on proper storage of your vegetables/meats for optimal storage and quality.
Please contact your farm pick-up site for questions about changing pickup times
For Weir River & Mobile Market shares: firstname.lastname@example.org
On Farm Vegetable Share Distribution:
Market style pickup:
We offer a selection of fresh organic produce harvested that week. You are responsible for choosing and gently packing your own selections for each week’s share. Please follow our guidelines on how to pack and properly store your vegetables for optimal quality and longevity.
Box share pickup:
Each box includes a selection of fresh organic produce.
We inspect each box prior to pickup for optimal quality. If you are not satisfied with the quality of your share, please contact: email@example.com within 24 hours of receiving your box. Please be sure to follow our guidelines on proper storage of your vegetables/meats for optimal storage and quality.
Glass bottle return policy
Milk/kombucha bottles purchased through our farm sites are subject to (include a fee’ instead of ‘are subject to’) fees as specified during the product (‘the time of purchase’ instead of ‘product purchase’) purchase. Please return (‘bottles’ instead of ‘these’) these completely clean to receive your deposit back - if they are not clean, Trustees Grown is still assessed the fee and we will not be able to refund you.